How To Contact Charles Holloway
By Telephone: 1-850-661-8850
Privacy
Your privacy is very important to us. We will never share or sell your information to unauthorized individuals or organizations. The information we obtain from your on-line purchase, such as contact information, is provided only to process your order. Actually, we never see your PayPal account information since you are linked directly with PayPal when paying for your order. If you would like to check our reputation as a seller, besides having been in business since 1964, you could visit eBay and click on Community, then Feedback Forum, then Feedback Profile and fill in our member name "rotocon2000". As of the date of this printing we enjoyed a 100% satisfaction rating.
Payments
On-line Purchases automatically are directed to PayPal where you can pay with your credit card or your PayPal account. Please note that when you click on an item to buy it, your PayPal cart will sometimes open as a small window. You can not see everything in that window unless you maximize it. Then you will be able to see the quantity or change and update or remove an item. You can then proceed to checkout. We are unable to process credit cards directly.
If you wish to purchase with a certified check or money order the process is a little more convoluted and for that we apologize. The procedure for this option is to send me an email listing the quantity, products desired, preferred shipping method and a shipping address (include a telephone number if we are to ship by FedEx or UPS or outside the United States). Please note that checks from outside the U.S. will charged an International Check Processing Fee of $15 US. Rotocon will package the order, weigh it, figure shipping costs and send an invoice through PayPal to your email address. This invoice will reflect a 1% pre-payment discount on merchandise purchased. Make checks payable to Charles Holloway. When your payment is received the order will ship.
Please understand that items marked with prices which "include U.S. Shipping" are for shipments within the original 48 states and do not include Alaska and Hawaii. Additional shipping charges will be invoiced through PayPal for addresses outside the original 48 states.
If you are buying items that do not include shipping in the price and your company has an account with UPS or FedEx, we could eliminate some paperwork and time if the order were shipped collect to you using your account number. That way, shipping would be charged to your account and you would pay nothing more to us for shipment. Please indicate your shipper account number and the method of shipping you desire on the PayPal order or send me a separate email with instructions for your order.
If your preference is to send a bank wire of money, our bank charges us an extra $25.00 to handle the transaction, which we must pass the charge to you. Therefore, there will be an extra $25.00 charge added to your invoice for bank wires.
We do not accept returns.
Shipping
All orders are shipped by USPS, FedEx or UPS. Shipping costs, when applicable, will be billed separately through PayPal with an email invoice, unless you choose the certified check, money order or collect shipping option above. We are having problems with the PayPal program in that it will not calculate true shipping costs for multi-item orders to our satisfaction. We do not want to overcharge the customer and with profit margins so low, we can't afford to undercharge, either. Our solution is to calculate shipping after the order is placed and we are notified of merchandise payment. Then, using the PayPal Invoice Email program, we will send the customer an email invoice for shipping only, which can also be paid to PayPal with your credit card or PayPal account. Upon PayPal notification of the payments for both products and shipping, we will ship the order. With the speed and ease of use of email invoices you should not notice the slight delay due to separate invoicing. There will be a consolidated "paid" invoice sent with the order which will tie the two invoices together for your records.
Your business and understanding is appreciated.
Liability
Charles Holloway shall not be held responsible or liable for (1) any damages incurred, incidental or consequential, while using our products, including but not limited to loss of income, savings or profit, (2) third-party claims filed against the purchaser, or (3) damage to products during shipment or lost or misdirected shipments.
Use our products at your own risk! Any and all liability by us is valid for no more than the current market value of the goods sold by us.
Charles (Chuck) Holloway, Owner & Sole Proprietor
